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Marketing / Operations Management / Service Design / Service Quality / Consumer Behavior / Customer Satisfaction / Retailing / Business and Management / Service management / Data Collection / Design Methodology / Path Analysis / Production and Operations Management / Customer services quality / Online survey / Service Provider / Site Quality / Log Files / E Commerce / Service Level / Web Site Design / Customer Satisfaction / Retailing / Business and Management / Service management / Data Collection / Design Methodology / Path Analysis / Production and Operations Management / Customer services quality / Online survey / Service Provider / Site Quality / Log Files / E Commerce / Service Level / Web Site Design
